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Pay online for your personal account. Help

OnLime is a Moscow Internet provider that has existed since 2008. The rights to the brand are owned by Rostelecom. The organization provides services for connecting to high-speed Internet and interactive services: home telephone, mobile communications, IP television. Business representatives can order Internet connection, telephony, TV, and video surveillance services from Online.

Private OnLime office– a subscriber service implemented on the official website of the provider company www.onlime.ru. Allows clients to monitor the status of their personal account and manage services online.

Why create a personal account?

The personal section of the website www.onlime.ru gives OnLime subscribers access to the following opportunities:

Controlling the balance of the subscriber account.
View the history of accruals/debits on the account and generate statements.
Payment for services.
View information about accumulated points under the OnLime Bonus program and their use.
Generating a receipt for payment for services with the ability to save it on personal computer and printouts.
Service management (connection, disconnection).
Tariff change.
Using the Turbo Button to speed up your Internet connection and the “Local Drive” service to quickly transfer large files.
Connecting additional services: antivirus, parental controls, office software package.
Monitoring network statistics.
Setting up notifications, alerts via SMS and instant messengers.
Setting up your personal account.
Change your password.
Editing personal information about the subscriber.
Generating requests for maintenance with the ability to track the status of their consideration.

The user does not need to register and log in personal account to view the list of services and current tariffs of the provider. Also available on the website is a freely available OnLime coverage map, forms and templates for documents (agreements, applications). Without an account, you can submit an online application for connection to the Internet, digital and interactive television, and telephony. There are services for checking the speed of the Internet connection, electronic sending of telegrams, and payment for OnLime services.

An online store has been organized on the OnLime website. It contains a catalog of equipment that can be ordered from the company: routers, modems, TV set-top boxes, kits for video surveillance networks.

Registration in your personal account

Self-registration of the subscriber on the provider’s website is not required. The password and login for access to the personal section www.onlime.ru are issued in the office when concluding an agreement for connecting to the Internet and interactive services.

Applications to connect to OnLime are completed online using the “Connect” button on the page of the desired service or during a personal visit to the office of the provider company.

Login to your OnLime personal account

follow the “Personal Account” link in the upper right corner of any page of the provider company’s website;
enter the login and password received upon conclusion of the agreement into the appropriate fields of the login form;
Click the “Login” button.

Under the authorization form there is a link to recover a forgotten or lost login/password. To receive new data to log in to the system, you will need to indicate your personal account number linked to your OnLime personal account cell phone. You can also recover your password and login by calling the support service at 8 800 707 12 12 and by email [email protected].

Sberbank. Mobile applications.

A convenient and simple service that allows holders bank cards Sberbank of Russia pay for OnLime services using smartphones and iPads

There is no commission charged when paying.

Yandex.Money is an online payment service that operates 24 hours a day and 7 days a week.
Using Yandex.Money is easy. All interfaces - the website, its mobile version, smartphone applications - are simple and convenient.

Payment is made on the Elexnet Wallet website.
To make a payment, enter the Onlime subscriber’s personal account number and click on the “Pay” button, after which a page with a ready-made payment form will open.
Enter your Elexnet Wallet number, the amount to top up and your payment password.

Enrollment funds are produced in the mode online.

WebMoney

To make a payment you must:

Make sure that the WebMoney Keeper wallet management application is running;
Go to Account replenishment service ;
Enter your personal account number and top-up amount;
Log in to the WebMoney system;
Check payment information (type of service, account number, amount);
Select a wallet for payment and confirm the payment.

On-line enrollments
Commission 1.8%

RuRu.ru

The RURU payment world is a fast, convenient and secure way to pay for the most popular services. You can pay for OnLime services on this website, or use SMS requests for payment if you are on the road. You can install the “RURU payment world” mobile application on your iPhone or Android phone.
You can pay for services for your family and friends, even if you currently live in different cities.
Enrollments online.

IntellectMoney

IntellectMoney is a convenient and safe way to top up your personal account balance for all OnLime subscribers. Account replenishment occurs in real time on the payment system website. Also, through IntellectMoney you can pay for the services of more than 750 companies, make purchases in online stores, make secure payments from bank cards, send money to the accounts of other users and instantly withdraw them from the system.

When paying, pay attention to the size of the commission.
On-line enrollments.

To access Citibank Online, you do not need to install a special software, the system works through a regular Internet browser.

Payment is made from a debit or credit card (when paying by credit card, the transaction is processed as regular purchase in the store).

On-line enrollments.
When paying, pay attention to the size of the commission.

Single Wallet

Registered users of the service can pay for services:

With mobile phone through the "W1 Java Mobile" application;
With mobile device with the Windows Mobile operating system via the "W1 Windows Mobile" application;
from a mobile device with the Symbian operating system through the "W1 Symbian Mobile" application;
in your personal account on the website www.w1.ru;
on the wap site wap.w1.ru;
from a computer running Windows Vista using "W1 Vista Gadget".

To make a payment you must:
- in any W1 application, select “Payment for services”;
- find a provider using search or in the appropriate section of the rubricator;
- indicate the account number and amount to be credited;
- check the correctness of the entered data and confirm the payment.

On-line enrollments.
When paying, pay attention to the size of the commission.

Russian Standard (Internet banking system and ATMs)

You can deposit funds through the Russian Standard Internet Banking system,
as well as through the Bank's ATM network.

On-line enrollments.
When paying, pay attention to the size of the commission.

Internet bank "Alfa-Click"

Alfa-Click Internet Bank is a modern, convenient and practical range of banking services and the ability to make electronic payments via the Internet with maximum speed and reliability.

On-line enrollments.
When paying, pay attention to the size of the commission.

Other payment methods

Post Bank

On-line enrollments
When paying, pay attention to the size of the commission

USGP (Unified System of City Payments)

Addresses of terminals of the EGSN system

On-line enrollments
When paying, pay attention to the size of the commission

Cyberplat

Payment acceptance points through the CyberPlat system

You can pay the subscription fee through store cash registers.

Enrollment within 1-5 minutes
When paying, pay attention to the size of the commission

DeltaPay

Terminal addresses DeltaPay systems

On-line enrollments
When paying, pay attention to the size of the commission

Euroset

In Euroset you can pay for OnLime services - “ Home Internet", Digital and Interactive TV, Home telephone

On-line enrollments

Please pay attention to the amount of commission charged to the payer.

How to pay?

Just call the number home phone or personal account, as well as the amount to be credited.

The Moscow provider company OnLime sells telecommunications services. OnLime considers reliability, uninterrupted communication and high speeds connections. The provider is actively developing the OnLime personal account service, with the help of which subscribers manage the necessary services without contacting the company’s operators.

Personal account features

The OnLime personal account allows the subscriber to perform the following actions:

Find out the status of all services used by the subscriber.
Transition from tariff to tariff.
Connection/disconnection of basic and additional services.
Making payments and automatic payments (including promised ones) without commission.
Combining several accounts under one account and distributing funds between them.
Payment from bank cards, Rostelecom payment cards, Yandex Money wallets.
Order TV and Internet equipment for rent.
Call a specialist to set up your home network.
Receive invoices for services electronically.
View the log of all transactions for crediting and debiting funds on the main and bonus accounts.
Online consultation in chat format.
Accumulation of points for services and goods from the bonus catalogue.
Exclusive offers from OnLime.

In addition to the options available through the official OnLime website, the My OnLime application includes a TV Channel Guide digital television. For now, the application can only be used by owners of Apple devices.

Registration and login to your personal account

Since OnLime is part of Rostelecom, clients of both companies use a Unified Personal Account to work with services. That is, users who already have an account on the rt.ru website can log into their OnLime personal account with the same login (usually email or mobile) and password.

New clients need to open the website rt.ru, click the “Personal Account” button, on the page that opens, select the “Registration” button and receive account by mobile phone number or email address. Additionally, you will have to come up with and enter a password, and also select the region in which the subscriber lives from the drop-down list.

You can log into your OnLime personal account:

From each page of the onLime website using a light green button with a key icon in the top menu bar. When you click the button, a drop-down form will open for entering your login and password.
By typing “my.onlime.ru” in the browser line.
From the “My OnLime” mobile application for iOS from version 7.0.

The OnLime system allows you to recover your password and login in two ways:

On the website. If not all registration data has been lost, you can request a reminder of your password and login to the email address involved in registration. After this, it is recommended to change the password.
Through technical support. If the client does not have information about the personal account number and the mobile number registered in the system, the problem of accessing the OnLime personal account can be solved by contacting technical support. By sending a message describing the problem or dialing the number hotline, you need to be prepared to tell the operator your passport data, connection address and code word (if it is entered into the system database).

Online is a provider from Rostelecom. Operating in Moscow and the Moscow region since 2008. Provides services of the following nature: Internet access, digital and interactive TV, Internet + TV, telephone, mobile communications, video surveillance, security alarm, installation and connection of the system " Smart home" Access to online services is available around the clock: “Computer help”, “Speed check”, “TCHK. telegrams", "OnLime Blog", "Ya.Onlime".

onlime.ru— official website of the OnLime provider

Representatives of small, medium, big business and the public sector. This:

Virtual data centers, office, storage, PBX;
Web video conferencing;
Audio conferences;
Mobile device management;
M2M, etc.

Registration and login to your personal account

Subscribers have a personal account called OnLime, an online assistant in solving all telecom problems. The personal page opens at the moment of completing the authorization procedure. The client receives a login and password after selecting services, submitting an application for connection and drawing up an agreement. Before sending a request, the address is checked for connectivity on the main page.

Personal account features

The OnLime personal account allows the subscriber to perform the following actions:

View your current balance;
Issuing a personal receipt for payment of the bill;
Receiving a traffic statement cash by account for a certain period;
View the current status of services and connected equipment;
Changing personal data and password, including;
Submitting applications for maintenance, viewing the status of requests;
Subscribe to receive SMS alerts.

Login to your personal account

To log into your OnLime personal account:

Enter the address my.onlime.ru in the browser search engine;
Log in: enter the username and password you received when connecting;
Go to the desired section of your personal account to solve a particular problem.

Password recovery instructions:

Method 1 – contacting the service technical support;
Method 2 – use a recovery form.

In the first case, send an email from [email protected] or call the number 8 800 707-12-12 . Provide data:

Personal account number;
The address at which the connection was made;
Passport series and number;
Code word (if generated). To create it, a separate application is sent to the company.

In the second case, click “Forgot your password?”. In the recovery form, indicate the personal account and telephone numbers that were provided when concluding the agreement. When the data is sent, change the password in the settings.

Personal account sections

Your OnLime personal account is a full-fledged service with great capabilities. All main features are in the left column. The center displays information from these sections after moving to each of them. In the right column of the site there is information about the contract, personal account, balance, number of days until blocking, status and bonus account. Control information for timely payment of subscription fees for services, use bonuses to replace real means of payment. Below are links: how to change the tariff, how to set it up, how to make a payment. Use them for step-by-step instructions.

Sections:

Personal account (contract, login and password, payment and account management);
Services (information, management, service request). To manage, check the box next to the desired service on the page, after which all data on it will open. Here you can connect additional options;
Turbo button. When you need to temporarily increase your Internet speed, go to this section and activate the service;
Static IP address. Connect it if you need a permanent IP;
Local drive (sharing large files within the network and using popular resources). You can also connect for points in the amount of 180 pcs. cost – 180 rubles/month.
Antivirus (selection and activation of license);
Parental controls. The service is paid - 75 rubles per month, it limits the time a child can work on the Internet. Early deactivation is also carried out through your personal account after receiving a PIN code sent to your phone via SMS.
Online bonus (register in the program, receive points, spend them on paying for services);
Activation of "Online TeleCard". This solution allows you to watch TV in high definition formats. Setup instructions –onlime.ru/docs/equipment/CAM_instruction.pdf;
Help/Settings. Use these sections to contact technical support and set the necessary settings.

In the “Documents” section – access to contracts, statements, powers of attorney. Use them to contact the company in order to connect new options, conclude additional contracts, and obtain the necessary information.

For several years now, Rostelecom has been offering Online brand services on the Moscow market. It connects to high-speed Internet, digital and IP television. A huge selection of options for separate and integrated connection of options, high quality of services and optimal prices attract many residents of the capital to Online.

Now you don’t need to go to the company’s office; most transactions are performed through the “Personal Account” onlime.ru. You can submit an application for installation on the website or call the contact number, having first checked in the system the possibility of connecting to a specific home and choosing the tariff you like.

How to recover your personal account password

If you lose your login or password, access to your personal account can be restored without visiting Rostelecom offices. For this you need:

Internet connection;
personal account number;
phone number specified when registering in your personal account.

You can go to the access restoration page using the link from the login form to your Personal Account.

The second way to recover your login and password is to call the support service by phone: 8-800-707-12-12, or email [email protected]. But more information will be required from the subscriber:

account number;
User's full name;
connection address;
passport details;
code word.

The service is provided free of charge.

Functionality of the OnLime Personal Account

Rostelecom clients who have connected their OnLime personal account can perform the following operations:

browse up-to-date information;
issue a receipt for payment;
replenish funds on your balance;
view cash flow for a certain period;
connect/disconnect additional services and equipment;
change tariff;
dispose of accumulated bonuses;
change your Personal Account settings, including changing your password;
contact support;
create a maintenance request, view the status of the request;
subscribe to SMS notifications.

The most important user information is located in the right block under the main menu of the Personal Account. It can be seen on any page of your account. The block contains information about the amount of money in the account, accumulated points, the number of days until blocking without the next payment when connecting services that are current at the time of viewing.

Here you can immediately top up your balance online. To do this, click on the “Pay” button. You can also get to the payment service page through the main menu item “Top up your account”.

A large number of payment options allow you to quickly transfer money to your balance in the most convenient way. After selecting an option, the user will be redirected to the selected payment system.

In the “Service Management” menu item, the client can view, connect and disconnect the available offers of the telecom operator, including the tariff plan. Tariff changes can be made once a day. The connection will take place the next day at 00.00 hours.

Popular services:

Promised payment. Allows you to use Online if there is no money in your account. After the client has used this service, in order to use the Internet or communications it is necessary to deposit funds not less than the monthly payment according to the tariff.
Purchasing antivirus programs. The customer can pay for the purchase over a set period of time rather than immediately. Antiviruses protect against all types of threats on the Internet.
"Like home." Allows you to use Wi-Fi in the Moscow metro without advertising or authorization.

Bonus program

When registering in the bonus program, the client receives points for various actions— connecting to the program, using services, large payments, connecting friends to Online, etc. You can use accumulated bonuses to pay for services, goods, and electronic products. One of the popular options is a 50% discount on OnLime Internet payments.

Login to your personal account onlime.ru

After submitting an application, a specialist will visit the client within 5 days to install TV equipment or lay an Internet cable. To finally confirm his intentions, the client must sign an agreement with Rostelecom. The employee will provide him with identification data to set up the equipment.

Data for logging into the onlime.ru “Personal Account” are provided at the time of registration of the application for connection. If you have any questions, you can contact the Support Service. In order for the connected television/Internet services to work, the client must deposit the required amount of funds to the contract number.

Payment for services onlime.ru

Payment for onlime.ru services can be made in several ways:

from the card via “Personal Account”;
in cash by contract number, through terminals;
in the salons of Euroset, Svyaznoy, M-Video;
in the offices of the company Online;
in Internet banking of most large banks;
through electronic wallets.

Payers should be aware that some payment options may incur a fee. This question must be clarified in advance and funds must be deposited taking into account the commission.

For uninterrupted use of Online services, you can use the “Autopayment” or “Promised payment” options.

Authorization in “Personal Account” onlime.ru

To be able to control the connected services, manage them, make timely payments, use bonus program, you must be authorized in your “Personal Account” onlime.ru.

For example, in the “Service Management” tab you can find a wide range of options. Here you can see complete information about the established tariff plan, additional channel packages, available equipment and payment amounts for each subsection. In the “Adding/Changing Services” section, the desired options are enabled/disabled. Here you can also get landline telephone services, security alarms, and anti-virus software.

Advantages and capabilities of the “Personal Account”

In your “Personal Account” you can set parental control over what your children watch and where they go. If a client needs to temporarily abandon Online, he can block all connected services for a certain period. This is convenient because it saves money while the client does not use the options.

Here you can read your agreement with Rostelecom, get information about your bonus account and, if possible, spend bonuses on the desired services and goods. If the client has forgotten his login and password, he can recover it in this section.

Do not neglect all the advantages and capabilities of your Personal Account.

Register your personal account Online

To gain access to the relevant Rostelecom services, first of all we register an Online Personal Account. This occurs when creating an initial application for connection to services.

How to connect to Online:

Check the ability to connect to Online at the address. You need to enter the street, house and entrance number. If there is such an opportunity, move on to the next point.
Select the necessary tariff options. Checking the ingredients tariff plan additional options. Click “Continue”.
Enter your personal information, including your current mobile phone number.
We are waiting for a call from an Online employee. He will advise on all further actions.

Repeated logins to the created account

Repeated logins to the created account are carried out using the initially established identification data - login and password.

If you have difficulties creating a personal account, logging into it or other questions that arise, you should contact the contact number of the Support Service. You can also solve problems there:

with lack of communication, image, sound;
incorrect display of channels;
low connection speed;
choosing the optimal tariff plan;
equipment installation;
many other questions.

Online services meet high quality standards and have been a leader in the Moscow market of Internet and TV services for many years.

Mobile application OnLime

Convenient and free application OnLime combines the capabilities of the subscriber’s Personal Account and TV Guide for more than 200 TV channels. The Personal Account functionality in the mobile application is available only to OnLime subscribers, but anyone can use the capabilities of the TV Guide.

In the Personal Account of the OnLime mobile application you can:

obtain up-to-date information about your Personal Account;
view the list of connected OnLime services;
top up your balance with a bank card;
view the OnLime Bonus catalog with services available for ordering;
use the “Promised Payment” service;
call technical support directly from the application.

TV Guide in the OnLime mobile application is:

detailed program program of more than 200 channels;
setting up channel visibility by package;
your own library of favorite programs “Favorites” sorted by category (film, TV series, children, sports, etc.);
reminders - automatic search for programs from the “Favorites” library and notifications about their airing two days before the broadcast;
internal program ratings;
“Now on air” - programs that have aired and will be aired in the near future with a convenient breakdown by time intervals;
announcement of the most exciting films and programs for today;
search for programs of interest using a wide range of criteria: by title/part of the title, by the names of actors, directors, presenters, by categories, by user ratings, by genre.

Customer support via account

OnLime subscribers can ask a question to the support service or call technical specialist in your Personal Account. To do this, go to the “Support/Local Settings” tab from the main menu item and then follow the service prompts.

Users of the mobile application can call the technical service directly from the program. Clients can also use the hotline number 8-800-707-12-12, or write a message in the feedback form on the website or to the address [email protected].

Security and privacy rules

Unscrupulous network users may try to use the Internet at someone else's expense. Conscious subscribers sometimes have to grab their heads when they receive a receipt from a large sum. Most often, people find themselves in such situations due to their own carelessness.

To access the Internet you need a login and password. The user is identified by them. If unauthorized persons gain access to your credentials, they will be able to access the Internet under someone else's name. It is important to keep information out of reach.

Attackers can gain access to confidential information through a modem or computer. It is necessary to change the factory settings when connecting the modem, use antivirus programs, and do not open suspicious letters in email or social networks.

You should also monitor traffic statistics. If during the hours the client was not online, someone was using the Internet, then there is illegal access. If it is detected, you must contact the provider to stop it, as well as the police and department “K” with a statement.