DHL Global Mail is a courier company. Launched DHL Global Tracking! Spring global mail tracking

GM2***************35 not received in 83 days

The parcel arrived at the MOSKVA PCI-7 post office on April 27, 2019 and disappeared (before that, the parcel arrived from the USA to Moscow in less than a week). I tried to find it through the mail of Russia and through Roskomnadzor, but it turned out that no one is responsible for untracked shipments at all (and DHL sends parcels for delivery in Russia without a track number). So Russian postal workers can steal whatever their heart desires, absolutely officially.

GM5***************13 received in 28 days

I have already received my parcels several times through the "Where is the Parcel" service. Not a single damage, everything is clear and on time. Thanks a lot!

GM5***************90 received in 10 days

I received a parcel from America in just 10 days, safe and sound. I received a tracking message almost every day, very convenient. Thank you!

RX1********DE not received in 47 days

Once again, a parcel was stolen at a sorting point in Norilsk. The head of the delivery, said that they were stealing not in Norilsk, but in Domodedovo, an invoice with a barcode was received, but the parcel was not received. Wrote a statement on the wanted list, well, as usual, hush, yes smooth surface. As the mail of Russia stole, it steals ... Disgusting organization !!! ------

GM5***************41 received in 33 days

I have already received several parcels that I track using this program - all the parcels arrived in good condition and it was convenient to keep up to date. A good and necessary program - thanks to the developers and performers.

GM5***************28 not received in 135 days

The parcel was supposed to arrive at the Russian post office. In fact, the Russian post says that my parcel is not there. DHL says that the parcel was sent to the Russian post office. As a result, I cannot receive the parcel and cannot return the money, since the sender refuses to return the money if I did not receive and did not return the goods. What do i do? Help.

RX1********DE not received in 58 days

Hello! I incorrectly indicated the country - Romania indicated instead of Russia. The parcel comes from the USA. For some reason it takes a very long time to send. The package is expensive and I hope to receive it!

GM2***************14 not received in 70 days

GM5***************02 received in 18 days

You have a very good site! It is very convenient to track the parcel. And emails remind. I receive parcels without any problems! Thank you for your work! Success to you, prosperity and all the best!

GM5***************27 received in 14 days

Hello, I received my parcels, I really like your work, everything is great. I wish you success!!!

GM5***************83 received in 22 days

I am completely satisfied with the delivery service. I received the parcel on time (within 22 days), the packaging is intact, the goods are safe. Tracking the parcel was convenient - all information about the path of the parcel was submitted in a timely manner and in full.

GM5***************89 received in 20 days

I am grateful to this parcel tracking service, everything is clear and fast, well done, keep it up, I recommend it to everyone

RX1********DE received in 42 days

Thanks a lot! Very convenient: every day I received messages tracking my package. Got the package! Thank you for your work!

INA*****************83 received in 37 days

There are no complaints about the postal service. But the seller has. Packed poorly - the goods are damaged inside the package, despite the fact that the box is intact. And not what I ordered. Made a refund.

RX1********DE received in 23 days

INA*****46 received in 32 days

Parcel received! For three weeks my parcel lay in the sorting center, I was already starting to panic. Well the seller helped to disassemble. Tracking went great! Thank you!

GM5***************64 received in 12 days

Thank you! I have already received THREE parcels from the USA thanks to the website "Where is the Parcel". It was a great joy to watch them move around the world))) Thank you!!! Elena from Moscow

RX1********DE not received in 113 days

I didn't receive the package! For reasons unknown to me, because the address was specified correctly! Do I need an explanation?

GM2***************88 received in 21 days

The parcel was tracked all the way. It arrived in good condition, without damage. Thanks to the delivery service!

HKA********81 received in 39 days

the parcel was not tracked, it came all the way through Germany, either the mail mows, or the geography of the planet has changed and now the path from China to Kazakhstan lies through Europe. the seller is well done, the parcel arrived intact .. just for this thanks to the mail,

INA********************48 received in 46 days

Very long, without normal tracking, delivery from DHL eCommerce, ordinary mail of India and Israel is a hundred times better and faster. Personally, I would not recommend this company - this has been the worst delivery in the last two years

GM2***************14 received in 15 days

The parcel went through dhl e-commerce. The parcel arrived in complete safety. The packaging was not damaged. I was very pleased with the service. Thank you!

RX1********DE received in 13 days

Thank you very much! Everything came quickly enough. The tracking is excellent. It seems that you do not indicate the date of receipt at the post offices, but the notice came without delay.

HKA*********55 not received in 79 days

The track is not tracked at all, what is with the parcel, where it can only be guessed. Terrible delivery service.

RX1********DE received in 39 days

The parcel was delivered this time for a longer period (39) compared to previous similar orders. Before that, it took almost 14-20 days. I'm glad the package arrived! Thanks to!

DHL Global Mail is part of the Deutsche post-DHL family, which is the world's 39th leading postal logistics group of companies. DHL is the world leader in the logistics industry in this highly competitive market. DHL Global Mail provides a postal service for postal items and small parcels at the best prices comparable to the postal service offered by government postal services.

How does DHL Global Mail work?

Local post offices are the main place where mail and parcels are processed. You can also send the package to a DHL branch. From DHL, parcels or letters are then sent to the respective IMPC branches.

From DHL, parcels are sent to the postal service of the country of destination. And from there, letters and parcels are sent directly to the regular post office. DHL is usually very fast, and parcels are delivered to the postal service in the shortest possible time. And from there, the parcels reach the desired destination.

Enter your DHL tracking number

DHL Global Restrictions

Documents subject to duty have a maximum value of RUB 170 per item based on DHL rates, and DHL's international shipping rates vary by shipment.
Hazardous materials, which include shipments packed in limited or excluded quantities, are not permitted for shipment.
Live animals, including insects and fish larvae, are prohibited.
Banknotes, coins or activated credit cards are not accepted for shipment.
Clinical or biological specimens and lithium batteries are not accepted for shipment.
Tobacco, leaf tobacco products and pre-rolled cigarettes cannot be shipped.

DHL Global Mail Tracking, Insurance and Registration

Tracking DHL Global Mail Tracking tracks the exact location of the shipment and provides the most accurate information to the customer on demand. DHL tracking can track more than one shipment at a time. And we can even get updates to our package location via email by registering on their website or via message. To do this, we need to have a Global Mail tracking number from the DHL service, which will be provided at the time of sending the parcel.

Cargo insurance, in turn, is not the main service of DHL. DHL may in some cases provide private insurance up to 3% of the value based on the declared value of the package. This full insurance covers damage, if any. But in case of damage due to frost, it is not restored. This also does not apply to non-delivery or problems due to lack of certificates.

DHL Global Mail tracking

While packages are ready to ship, they must have a "Missed" sticker and a green CN22 sticker that shows us that the product has been tested and is a perfect fit. The green CN22 sticker is the same as the postal service. Parcels are checked and packaged very strictly, and they also provide us with a more detailed description of the contents. It is probably desirable to have a phytosanitary certificate for the plants included in the lot.

DHL Global Mail Tracking Number

The tracking number is the number given to the customer by DHL at the time the package was shipped. This DHL Global Mail tracking number helps you track and know the current location of your delivery without any delay. Serve international tracking and tracking services to make it easy to track mostly international mail. We can easily track and trace the record using the DHL system. Just enter your DHL Global package tracking number and press the enter button to track the package.

As soon as you clicked the Track button, you will receive complete information about the delivery and the current location of the package. The most common tracking format for DHL Global Mail Tracking is 10 digits (eg 9999 9999 99). Some other less common formats may also exist. For DHL Global Mail tracking, you must not use spaces or other (+ - / *? & =!) characters along with the number.

In some cases, there is a situation where there is no record of your tracking number. This only happens when you enter an invalid tracking number. It is recommended to check the number with the sender if we are not sure of the correct number. Parcels enter the tracking system within 24 hours.

DHL Global Mail is a subsidiary of the Deutsche Post DHL (DP DHL) group of companies providing worldwide postal services and direct mail. It is considered an inexpensive economical type of delivery. The shipping method is also known as DHL eCommerce.

This type of delivery is very popular with eBay and AliExpress sellers. On iHerb, the shipping method is called Global Mail by DHL.

DHL eCommerce tracking in Russia

Depending on the country of origin, DHL eCommerce international shipment tracking numbers may look like this:

HKEN0458220, HKAJD1123992275081, HKAST46331463G1N7N - Shipments from Hong Kong, also tracked on
TDTOKSL1117000779, THAMDLRM41646 - Thailand, also tracked on
CNAMM51007116, CNCAI2017091300479933 - China
INAIU1897978058 - India
GM275115280050116156 - DHL Global Mail number format, departures from China, USA
SGADN143797855, SGLBQ2017031749514 - Singapore
MYAIAEPF7CRO - Malaysia
AUCSHCOOL1139, AURMVR35847 - Australia

DHL eCommerce tracking is the easiest way to do it on our service, because we will simultaneously check the websites of DHL eCommerce, DHL eCommerce Asia, Deutsche Post, Russian Post, Ukrposhta, Belpochta, translate the tracking statuses into Russian, where required, and calculate the delivery time for the package for you .

DHL Global Mail parcel tracking number

You can track DHL Global Mail on the official website webtrack.dhlglobalmail.com, as well as on our special Parcel logistics tracker.

The Parcel Service will help you track your parcel through several delivery services at once, including the Russian Post and Yanwen, which often participates in the shipment of DHL Global Mail from China. You can also find out the approximate delivery time for the parcel to your post office.

How to track a DHL Global Mail parcel in Russia

The DHL Global Mail delivery scheme is simple, first the seller sends the package to DHL Global Mail, which delivers it to sorting center in Germany, from where it is sent to the destination country and transferred to the local postal service (Russian Post, EMS, UkrPoshta, Belposhta, etc.).

Next, the parcel is assigned a new tracking number, which can be found by tracking the parcel on the official website, or on our service, which will automatically find a new tracking number and track it with Russian Post, EMS, Ukrposhta, Belpochta.

The melon tracking method is valid not only for Russia, but also for Belarus, Ukraine, Kazakhstan and other countries. Once DHL has handed over your package to the local carrier, tracking on the DHL website will stop and your tracking number will be tracked on the website of the local postal service.

DHL Global Mail delivery times

DHL Global Mail provides standard delivery times that do not take into account the current workload of logistics lines, customs and the time it takes for a package to pass through the Russian Post. How long does DHL eCommerce delivery take? To answer this question, you need to know the average delivery time for packages similar to yours.

Our service calculates DHL Global Mail delivery time based on previously delivered parcels and will show you the estimated arrival dates of a parcel based on previously delivered parcels, taking into account the average time spent in customs, the type of shipment and the distance that the parcel will travel from the place of import to your post office.

The average delivery time of DHL Global Mail is approximately 20-35 days, in the end it all depends on the final destination of the package and the time of year

DHL e-Commerce Russia

To track DHL eCommerce Russian Post you need to find the number of the international format. DHL e-Commerce international format numbers look like Rx..DE, Cx..DE (RX614023440DE, RS265738555DE, CL639753643DE) and the parcel can be tracked at the Russian Post by such numbers.

An international format number is assigned to a DHL e-Commerce package after it leaves the sorting center in Germany and goes to Russia.

Our service will automatically find a new DHL e-Commerce track number, show it to you and track the package on the Russian Post website.

Works exactly the same DHL tracking eCommerce Ukraine. Only the parcel can be delivered by both Ukrposhta and Meest Express. Our service will find your package upon delivery to Ukraine on any website of the delivery service and show where your package is.

DHL eCommerce Aliexpress

DHL eCommerce Aliexpress is a popular shipping method for low-cost goods from the Chinese marketplace.

When shipping from China, DHL e-Commerce often delivers in cooperation with Yanwen. Therefore, the seller can give you a tracking number similar to UA949275226YP or LP00091122716819.

After Yanwen collects the package from the seller and hands it over to DHL e-Commerce, the package will be assigned a new tracking number similar to HKAETA32312921, CNBFZ044773627, which can be used to track the package on the DHL e-Commerce website.

Just enter any tracking number that was given to you on Aliexpress and our service will automatically find all new track numbers, track your package on them, and show a summary of the tracking information including all new tracking numbers found.

DHL eCommerce phone

If the parcel is lost or not tracked for a long time, you can contact DHL eCommerce support by phone hotline +7 495 984-30-85.

Support service hours: Monday-Friday: 9:00 - 21:00, Saturday and Sunday - closed

Learn more about DHL

DHL is the largest German international logistics company with more than 5000 official representations all over the world. warehouses, own transport fleet (about 76,000 vehicles for the delivery of goods and postal items). The main office of the company is located in Germany, in the city of Bonn.

DHL Global Mail provides easy and affordable international postal services to European, American, Asian business customers for letters and small items. In particular, Russian buyers use this method to receive goods ordered from Chinese sellers or online stores in the US (iHerb) and Europe. Thanks to DHL Global Mail rates, you can buy low-cost one-of-a-kind items, and shipping costs won't be outrageous.

DHL takes its name from the first letter of each founder's last name: Adrian Dalsey, Larry Hillblom and Roberry Lynn. Founded in San Francisco in 1969, DHL got off to a relatively modest start, shipping documents for shipments between San Francisco and Hawaii. This service, which was originally provided by one aircraft, allowed customs procedures to begin before the cargo arrived. It was DHL that became the pioneer of express air delivery of international shipments.

In the 1970s, DHL experienced a rapid period of expansion. New services were launched along the Pacific region and among the main destinations served by DHL during this time were Hong Kong, Singapore and Japan. Services were expanded to Europe in 1974, and by 1978, delivery and pickup were in Africa, Latin America, and Australia. Until 1979, DHL specialized in the delivery of documents, after which their service expanded with great success to the delivery of parcels. DHL became the first express delivery company to operate in China after an agreement was reached with the Chinese government.

Deutsche Post AG was founded in 1995, and by 1998 the huge German logistics company had acquired a minority stake in DHL. The official merger was completed in 2002, protecting the work of 71,000 employees of DHL Worldwide Express at the time. Deutsche Post's logistics services were branded as DHL in 2003. Deutsche Post DHL is now one of the largest logistics companies in the world. Worldwide shipping is provided by DHL and extensive postal services are provided under the Deutsche Post brand in Germany. By 2013 the company had annual turnover more than 55 billion euros, and the DHL group employed more than 400,000 people worldwide.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, waypoint and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

When making purchases in foreign online stores, we all somehow face the issue of tracking the postal item that delivers the purchased goods to us.

This article will address general issues related to tracking international mail (IGOs). General principles will be considered according to which IGOs are divided into traceable and non-trackable, the main stages of delivery that shipments go through. The issue of the structure of international tracking numbers assigned by IGOs is considered separately.

We will also talk about average delivery times and factors that greatly affect these times. A separate section will provide information on the possibilities of tracking IGOs on the websites of the state postal services of the countries of the sender and recipient, as well as the use of universal independent services for tracking.

Other additional information on these issues, as well as on issues customs clearance You can always find international postal items and the work of individual postal services in the wiki section of this site.

Basic principles

Traceable and non-traceable IGOs

IGOs (international mail) are divided into two main categories:

Parcels(over 2 kg)
small packages(up to 2 kg)

MPOs are also divided into:

Registered(with traceability)
Unregistered(without traceability)

Parcels, as well as any shipments via EMS, are always registered shipments, but small packages can be either registered or unregistered.

A registered IGO in the country of departure is assigned a unique 13-digit tracking number, which can be used to control the movement of IGOs from the sender to the recipient, using the tracking services of the national postal operators of these countries or independent tracking services.

The tracking number for registered small packages always starts with a letter R(Registered).

Accordingly, tracking the movement of MGOs using tracking services is possible only for EMS shipments, parcels and registered small packages, as long as you know the tracking number.

Examples of tracking numbers:

CQ123456785US - mail from the USA (package)
RN123456785US - mail from the USA (small package)
EE123456785US - US EMS
RA123456785CN - mail from China
RJ123456785GB - mail from the UK

The last 2 letters in the tracking number indicate the country in which the shipment is accepted for shipment. You can read more about the structure of the track number in the next section.

When an unregistered MPO arrives in Russia, the Russian Post assigns it an internal tracking number of the RA*********RU type. This number is the internal information of the postal operator and serves for internal accounting of incoming international mail and subsequent settlements with the postal operator of the country of departure.

The recipient can find out this number only upon receipt of the IGO.

Track number structure

According to the rules of the UPU (Universal Postal Union) (standard S10), the IGO track number consists of 9 digits and 4 letters. Track number structure: XX***********XX, where X are letters and * are numbers.

Example: RA123456785GB

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ- unregistered IGO weighing less than 2 kg (small package). Not tracked.
RA-RZ- registered IGO weighing less than 2 kg (small package). Tracked.
CA-CZ- registered MGO weighing more than 2 kg (package). Tracked.
EA-EZ- registered IGO, issued as express mail (EMS). Tracked.

Further, the track number indicates an eight-digit digital unique number IGO. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function from the departure number.

At the end of the track number, two capital Latin letters are also indicated, which abbreviated the sender's country according to the ISO 3166-1-alpha-2 code standard. for example CN- China, SG- Singapore, GB- United Kingdom, DE- Germany, US- USA, etc.

2. greatly simplifies the procedure for tracking registered mail using the track number provided by the user and combines the tracking systems of postal services from 27 countries of the world. Allows you to create lists of verified track numbers, keeps statistics on the average delivery times for shipments from different countries. Allows you to predict the time of passage of the departure of one or another stage of delivery.

3. - can be installed both on a PC and on personal mobile devices. The list of supported services is more than 250 mail services. Allows you to create lists of checked track numbers. In addition, it is possible to add user data to the tracking number, which allows you to have accurate information about all the events that occur with a specific order from the moment it is paid in the store until it is delivered to the addressee.

In addition to the above, there are many other mail tracking services with different capabilities and different composition of supported mail services, so it makes little sense to list them. It stands a little apart, perhaps, which tracks China Post parcels well, but has a rather inconvenient interface and does not support many recently emerging local Chinese logistics companies.

Why tracking for a regular buyer

In this final section, I would like to say a little not only about the technical side of the issue, which the article was devoted to, but also about the psychological side of the tracking issue. And also talk about common goals tracking.

It is quite understandable that all buyers want to receive their goods as quickly as possible and secretly hope that the goods sent from, say, China or the USA will reach the recipient in Russia in a week. But, alas, miracles do not happen and when choosing the delivery of goods by the usual state postal service, you need to be mentally prepared to wait 3-4 weeks.

During this time, someone will check their track number just a few times to make sure that the shipment is moving, and someone will check their track number several tens or hundreds of times ... Of course, the latter is more typical of online shopping beginners and their excitement even somewhere justified. But the truth lies in the fact that no matter how many times we check our track number, the package will not move faster from this! Therefore, you still should not be so paranoid about tracking issues.

In fact, tracking is a tool for controlling the physical movement of a shipment, in principle, a tool for monitoring compliance with delivery times. And the tracking data of the shipment, for example, will be very useful to you if you decide to make any claims to the postal services regarding the delivery of the shipment or the speed of delivery.

Therefore, three main purposes of tracking can be identified:

Informational - when the recipient simply tracks the movement process and the delivery time of his shipment, receiving information from tracking systems.
Control - when the recipient, with the help of information from tracking systems, can control the timing of the shipment at certain stages of its processing and delivery in order to correlate these deadlines with the target delivery deadlines and receive any compensation from the postal services, in case of non-compliance with these deadlines.
Evidential - when information from tracking systems serves as evidence in possible disputes between the sender and the recipient, in case of non-receipt of the shipment or its loss (alas, this also happens sometimes)

To reduce the time for the tracking process itself, of course, it is recommended to use independent tracking services that allow you to create lists of tracked track numbers. The track number is added there once and only then you can safely watch the tracking results every 1-2 days. This greatly reduces the tracking time for all your parcels and saves your nerves.

Good luck with your shopping and fast shipping!