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Job Description for IT Specialist. Job Description for IT Department Specialist

To provide a modern level of service, the company needs a specialist responsible for information technology. To hire a professional who will be able to perform the required amount of work, it is important to correctly draw up a job description for an IT department specialist in the organization.

It should take into account the level of education and vocational training in the area information technology. Additionally, this document contains a job description as well as details about the job responsibilities and required skills.

Description of job tasks

The responsibilities of an IT specialist typically involve designing, operating, or supporting the operation of technology products. Not limited to working for technology companies, information technology (IT) professionals can work with any business, agency, or organization that uses technology or manages large amounts of information. Regardless of the sector in which they work, IT professionals typically provide services related to software, hardware, databases, web resources, networks and enterprise systems.

The job description of an IT specialist may include responsibilities for network management, development software and database administration. IT professionals may also provide technical support to a business or organization's employees and train non-technical workers on how to use information systems. Advanced information technology specialists can develop systems and evaluate the effectiveness of resources already in use or new programs being implemented. They also determine the practicality of changes and modifications to systems.

IT professionals may also work with external partners, including consultants, agencies and suppliers, to arrive at the most appropriate system or integration of multiple structures if this is part of the IT specialist's job description.

Because IT tools are constantly changing, professionals must stay aware of new technologies and the potential effectiveness of these advances on their current system. For this purpose, the company can organize advanced training and retraining.

Requirements for employment

Typically, to perform the duties of an IT department specialist, employers prefer to hire candidates with an average vocational education or with a bachelor's degree. On leadership positions often accepted with a master's degree. Among the most popular specialties:

  • Computer Science.
  • Informatics.
  • Mathematics.
  • Mechanical engineering.
  • Statistics.
  • Operations research, etc.

Some certificates about additional education can help improve job prospects. For example, training on working with systems from Oracle, Cisco and Microsoft.

If the job involves increased responsibility, experience in the field or with systems may be required. Very often, when holding a competition for a vacancy, applicants are given a trial task to assess the level of professionalism and skills.

Range of tasks to be solved

Information technology specialists work in positions that use computers. information systems. The responsibilities of an IT department specialist include working with both software applications and computer equipment. Experience with multiple programming languages ​​and a variety of software and hardware is often required. Also, services performed by information technology specialists may include handling hardware and software problems or monitoring networks and databases.

How to write a job description for an IT specialist?

The job description of an IT department specialist is the main document defining the rights and responsibilities between the employee and the organization. A well-drafted document will help attract the most qualified candidates for an open position. Among possible options The following vacancies can be distinguished:

  • IT specialist.
  • Senior IT Specialist.
  • Head of IT department.
  • An IT professional certified in a specific area.
  • Part-time IT specialist.
  • IT support specialist.

The level of responsibility and knowledge requirements for candidates must be specified here. An IT specialist job description outlines the activities and responsibilities required for the job so that applicants can determine whether they are qualified for a particular job.

Document structure

In order to regulate the relationship between the company and the employee, a job description of the IT specialist must be drawn up. A sample of such a document must include a number of required sections:

  1. The general part is a description of the unit, the hierarchy of subordination.
  2. Requirements for the position - level of education, experience, qualification requirements.
  3. Goals - description of the main ones job responsibilities.
  4. Functions - a list of specific tasks performed by an employee.
  5. Information - additional provisions for employee interaction inside and outside the organization.
  6. Rights - a description of the employee’s basic rights.
  7. Responsibility - a description of the main responsibilities of an IT department specialist and the consequences of their failure to fulfill them.
  8. Additions and changes - a field for noting changes, if they were made to the instructions.
  9. I have read the instructions - full name, signature and date of reading the document (usually coincides with the date of the employment order).

In addition to these sections, the structure of the document can be supplemented as needed. IN budgetary organizations(for example, the job description of an IT specialist at a school) additionally prescribes a list of regulations for work, ethical aspects of work, as well as daily routine regulations.

Section "Position Requirements"

Required and preferred skills are listed here. This may include information about education, previous work experience, certifications and technical skills. Soft skills (for example, communication skills) and personality traits that are needed to successfully perform professional tasks may also be indicated.

Please note that a list of skills and requirements that is too long may discourage potential qualified candidates. Try to keep the section short but concise and relevant in sufficient detail keywords and terms.

Section "Goals"

Depending on what functionality is expected to be entrusted to a particular specialist, a number of fundamental areas for IT specialists can be identified, each of which requires specific knowledge and skills:

  1. Help Desk: A specialist is usually available 24/7 to provide advice and assistance to anyone using a computer in the organization. He receives phone calls for help and responds to problems. Most of the time, an IT specialist can solve problems remotely; in particularly complex cases, they can travel to the site.
  2. Network Administration: The IT specialist is responsible for supporting day-to-day operations computer network. Its job is to make sure that network systems can communicate.
  3. Security: An IT specialist is involved in developing software to prevent cyber attacks. An information security specialist develops software, such as data encryption programs and firewalls, to protect an organization's computer systems and networks.
  4. Database analysis: The IT specialist uses specialized software to organize, manage and store data (financial information, shipping documents, purchase orders, statements wages or administrative expenses). The DBA provides this information to users in the organization and sets up security procedures to prevent unauthorized access.
  5. Cloud computing: moving data storage to the cloud. An IT professional is the architect of the cloud infrastructure that meets an organization's unique requirements.
  6. Software Development: This specialist works with other IT departments to create programs that perform specific tasks.
  7. Software Engineer: Tests and installs systems on computers.
  8. Analyst, Business Analyst: A technical specialist takes data that a company stores on its computer or in the cloud and converts it into charts and tables.

"Functions" section

The “Functions” section is the most important part of the description in the job description of an IT specialist in the Republic of Kazakhstan (in terms of competencies). Here you can see tasks that are performed on a regular basis. Examples of functional descriptions include the following:

  • Assess infrastructure on a regular basis to ensure its continued operation.
  • Managing the daily operations of the IT department.
  • Developing new strategies and IT procedures to increase efficiency, improve workflow, and improve customer satisfaction.
  • Coordinate the needs of internal IT professionals and remote employees, suppliers and contractors.
  • Protecting customer data from outside penetration using encryption, secure data storage and other necessary means.
  • Assist in installing new equipment and software and training employees in its use.
  • Management and supervision of departmental quotas.
  • Development of proposals for possible updates and changes in the IT department.

Final provisions

Depending on the volume and nature of the work of an IT specialist, the amount of his remuneration is established. According to Rostrud average salary in the information technology industry in Russia is 40,000 rubles.

Thus, an employee of this unit is quite highly paid specialist, the organization of whose activities requires increased attention. Given the rapid development of information technology, the range of tasks of the IT department may change. For more flexible regulation, it is recommended to review the job description together with the employee and supplement it with points taking into account the tasks and level of development of the IT sector.

I. General provisions
This instruction applies to technical specialist department of information technology of the enterprise and is developed in accordance with:
— Qualification guide positions of managers, specialists and other employees.
Resolution of the Ministry of Labor and Social Development of the Russian Federation dated August 21, 1998 No. 37 (as amended on 01/02/00).
1.1. This job description defines functional responsibilities, rights and responsibilities of a specialist technical support.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of technical support specialist.
1.3. A technical support specialist is appointed and dismissed by order of the director of the enterprise.
1.4.The technical support specialist reports directly to the boss
information technology support department.
1.5.The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunctional devices, print servers, faxes, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoring the functionality of IT hardware and equipment within the time limits specified in the “Access Level Agreement”;
1.5.3. maintaining the cable network system (SCS) of your branch in order;
1.5.4.organization warranty repair computer equipment;
1.5.5. timely replenishment of the reserve of consumables and equipment;
1.5.6. Formation of a procurement budget for the month, no later than the 25th day of each month;
1.5.7. Formation of a procurement budget for the week, no later than Wednesday of each week.
II. Job responsibilities
Technical Support Specialist:
2.1. Supports the operation of user workstations.
2.2. Conducts routine maintenance of equipment.
2.3. Monitors the performance of software on user workstations.
2.4. Organizes the purchase and receipt of equipment with the preparation of the necessary documents.
2.5. Monitors the availability and operational status of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and shared network resources, including folders, files, and printers.
2.7. Plans and implements a strategy to audit network events to detect and resolve security violations. Manages resources and controls their use.
2.8. Schedules and performs regular backups to ensure rapid recovery of critical data.
2.9. Plans, creates and leads accounts users and groups to ensure that each user can register on the network and access the necessary resources.
2.10. Monitors the standardization of software and equipment of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11. Accepts requests for maintenance of services (Help Desk). Performs them according to established regulations.
2.12. Maintains equipment records in 1C in accordance with established regulations. Conducts inventory according to department orders.
2.13. Moves equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“IT Application”). Checks that they are filled out correctly and that the necessary approvals are available.
2.15. Installs, configures, maintains everything in working order software products, used in the branch.
2.16. Performs other work of varying degrees of complexity related to the functioning of a computer system and applied mathematics. provision
2.17. Brings his innovations, comments and suggestions regarding the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports promptly to the head of the IT support department.
2.19. Carry out orders from the Head of the IT Department and the Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. Improves your professional level with the help of special courses, senior system administrator, as well as self-study.
2.22.Improves the computer literacy of company employees. Participates in the development of instructions and training of company employees.
III. Rights
A technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the enterprise management concerning its activities;
3.2. Submit proposals for improvement of work related to the responsibilities provided for in this instruction for consideration by management;
3.3. Demand and receive from everyone structural divisions enterprise information and documents on issues within its competence;
3.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.
IV. Responsibility
The Technical Support Specialist is responsible for:
4.1. For failure to comply ( improper execution) their job responsibilities as provided for in this job description, within the limits determined by the current labor legislation Russian Federation.
4.2. For committing an offense in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage- within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with current rules and instructions, as well as the use of information by department employees for non-official purposes.

Job description of a specialist in the Information Technology Department.

Access to confidential information:

Main activities:

  • Installation and maintenance of computer equipment: servers and workstations, peripheral equipment and office equipment (printers, scanners, etc.);
  • Purchase, modernization and maintenance of computer equipment, software installation;
  • Distribution of computing power between servers and workstations;
  • Checking the condition of office equipment and computer peripherals;
  • Planning of purchases of consumables;
  • Correcting minor breakdowns or organizing repairs for serious faults;
  • Local area network administration;
  • Monitoring the status of the network topology and technical condition network infrastructure (cables, network adapters, routers, hubs);
  • Control over the interfacing of communication systems with computer technology(operation of electronic PBX, modems, leased lines and other communication systems);
  • Planning and ensuring measures to comply with computer security;
  • Distribution of user access rights on servers in accordance with their job responsibilities;
  • Planning and implementation of measures to prevent unauthorized access of unauthorized persons to the organization’s information infrastructure;
  • Planning and implementation of measures to prevent intentional and unintentional inappropriate use of computer equipment by employees of the organization;
  • Planning and implementation of measures to backup the organization’s information;
  • Monitoring the relevance of databases: Restoring system functionality after failures;
  • Maintaining the necessary archive: daily archive (on the server and a copy on removable media) and cumulative archive (on the server and a copy on removable media);
  • Maintenance of software for analyzing accounting information and generating reports;
  • Contacts with employees of automation departments of control structures (tax authorities, etc.) to clarify controversial issues;
  • Training and consultation of organization employees with office software;
  • Maintaining a current level of knowledge in the use and operation of office equipment among users.

Discussion/agreement between the employee and the management representative:

  • I hereby certify that I have received a copy of the above job description and have had the opportunity to discuss this job description with a management representative prior to obtaining approval: and I agree to the requirements of this job description without reservation.

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874 General provisions

874.1 This job description is the main regulatory and organizational document establishing the functions, rights and responsibilities, responsibilities of an information technology specialist, regulating the organization of his activities, procedure business interaction with officials of structural divisions of XXX.

874.2 This job description is a document of direct effect, comes into force from the date of approval and is mandatory for execution by the employee from the moment of familiarization with signature.

874.3 Appointment to a position and dismissal from a position are carried out by order of the director of branch XXX.

874.4 The information technology specialist is directly subordinate to the leading information technology specialist, or, in his absence, to the head of the information technology department of the branch “XXX - XX” (________) XXX.

874.5 The information technology specialist is functionally subordinate to the deputy head of DIT for branch development.

1.6 An information technology specialist may replace the leading information technology specialist of the information technology department of the branch during his absence.

875 Goals and job responsibilities

875.1 The activities of an information technology specialist are aimed at achieving the following goals:

875.1.1User support in the branch;

875.1.2 Ensuring the operation of the local computer network of the branch;

875.1.3 Ensuring the operation of IT equipment, including computers, printers, scanners, network devices (hubs, bridges, switches, etc.)

875.1.4 Ensuring the operation of standard system software (operating systems, office software products, other products developed outside the enterprise and used as standard software);

875.2 To achieve established goals, an information technology specialist performs the following duties:

875.2.1 Carry out preventive maintenance on IT equipment;

875.2.2 Carries out the commissioning, repair and modernization of IT equipment;

875.2.3 Participates in setting tasks for work carried out by a third party installation work on expansion and reorganization of the local computer network;

875.2.4 Installs, configures and updates operating systems, office applications, and other standard software;

875.2.5 Consults users on the operation of IT equipment and software installed at their workplaces;

875.2.6 Fulfills user requests in the branch.

876 Performance evaluation indicators

The activities of an information technology specialist are assessed based on the following indicators:

3.1 Accuracy, quality and timely execution of received requests from departments, absence of user complaints;

3.2 Execution individual plans works

877 General corporate standards

The activities of an information technology specialist are regulated by general corporate standards reflected in the following documents:

877.1 Internal labor regulations;

877.2 Enterprise standard " Business etiquette. Corporate dress code standard"

877.6 Regulations on the protection of personal data of employees XXX;

877.7 Regulations on the information technology department (ITO) of the XXX branch;

877.8 This job description.

An information technology specialist has the following rights necessary to perform their functional duties:

5.1 Receive any information required to perform your tasks from the management and employees of the XXX branch;

5.2 Independently assess the feasibility and technical feasibility of making changes to the configuration of computer equipment and system software settings.

879 Responsibility

The information technology specialist is personally responsible to the director of the branch for failure to fulfill or improper performance of his functional duties in achieving established goals, as well as improper use of the rights granted to him:

— in accordance with the current labor legislation of the Russian Federation, internal regulatory documents, employment contract the employee bears disciplinary liability;

- in accordance with the agreement on full individual financial liability the employee bears financial responsibility.

880 Requirements for an employee when hiring

881 Dictionary of special terms and abbreviations

The instructions fully reflect the content and specifics of the activities of this official.

882 Familiarization sheet

I have read the job description and accept obligations to comply with the performance standards established therein. I received a copy of the job description.

Job description of an operation specialist in an IT company

I APPROVED

General manager

CJSC Quorum Telecom

Kovrigin A.V.

""__________200 g.

Job description

Operations Specialist

(job title)

1. General provisions

1.1 This job description defines the functional duties, rights and responsibilities of the Operations Specialist.

1.2 An operation specialist is appointed to a position and dismissed from a position in the manner established by current labor legislation by order General Director.

1.3 The Operations Specialist reports directly to the Group Leader; during the absence of the specified superior person, the employee reports to the person replacing the Group Leader.

1.4 The operating specialist in his work is guided by:

  • orders and instructions of the Company’s management;
  • current regulatory and regulatory documents, operating instructions and other technical documentation by systems served;
  • internal labor regulations;
  • regulations on the division;
  • this job description;
  • other internal regulatory documents of the Company.

1.5 An employee who has:

  • education not lower than secondary;
  • meeting the qualification requirements set out in clause 3;
  • Practical experience in the field of software development, testing and maintenance for more than 1 year.

2. Job responsibilities

2.1 The Operations Specialist is responsible for the performance and results of the following basic functions:

  • monitoring the functioning of the AS, detection and prompt elimination of failures in the functioning of the AS;
  • registration of service requests from AS users in the Operation Log;
  • registration in the Operation Log and on the Notice Board of malfunctions in the functioning of the AC;
  • identifying problems and generating responses to user requests;
  • performing routine checks of the functioning of the NPP;
  • recording the results of routine checks in the Operation Log;
  • identification of failures in the functioning of the AS;
  • identifying the causes of failures in the functioning of the AS;
  • prompt elimination of failures in the functioning of the AS;
  • generation of explanatory notes on failures in the operation of the AS;
  • escalating critical issues to management;
  • consulting clients on the use and operation of the software;
  • analysis of the functioning of the AS with the generation of reports based on the results of the analysis;
  • carrying out work on commissioning the software;
  • participation in the development of operational documentation for software.

3. Qualification requirements

3.1 The operating specialist must have the skills and know:

  • Windows family of operating systems;
  • knowledge of the UNIX operating system;
  • Structured Query Language (SQL);
  • software for communication and information exchange;
  • programming skills in one of the high-level languages;

3.2 The operation specialist must have experience working as a software consultant, implementer or network administrator.

3.3 The operating specialist must be proficient foreign language(English) to the extent necessary to read technical documentation.

3.4 An operation specialist must have the following business and personal qualities:

  • discipline and diligence;
  • responsibility;
  • communication skills;
  • goodwill;
  • analytical skills;
  • desire and ability to learn new things;
  • high performance;
  • effectiveness;
  • stress resistance.

4.1 The operating specialist has the right:

  • make independent decisions when choosing ways to perform assigned work;
  • request from developers, testers and technical writers all the necessary information on the functioning of the system;
  • participate in meetings to identify the causes of software failures;
  • make proposals to improve the quality and operational characteristics of the serviced software;
  • make proposals to improve the efficiency and quality of work, including the automation of procedures;
  • take appropriate actions to eliminate the causes that create obstacles to the implementation of their functional duties;
  • undergo training at the company's expense in courses to improve professional knowledge;
  • make proposals to senior management to improve work related to functional responsibilities and the entire Company as a whole.

5. Responsibility

5.1 The operating specialist is responsible for:

  • improper performance of one's official duties;
  • poor quality or incomplete performance of regulatory functions;
  • untimely, incomplete and low-quality performance of work;
  • incorrect and (or) incomplete use of granted rights;
  • failure to comply with secrecy and confidentiality requirements for official information;
  • failure to comply with orders, instructions of the General Director and immediate management;
  • failure to comply with safety regulations, rules fire safety and internal regulations;
  • causing material damage - within the framework of current labor, criminal and civil legislation.

6. Relationships

6.1 The operating specialist in his activities interacts with:

  • Head of the Operations Group and Head of the Department;
  • department employees;
  • software development groups, with testers and technical writers on the functioning of the software, identifying and resolving failures in the functioning of the software;
  • representatives of the UPU on the provision of payment acceptance services and to provide consultations on individual payments;
  • IT services of the Customer to coordinate the timing of work on updating the software, on issues of quality of service provision, as well as for horizontal escalation of failures in the IT infrastructure.

7. Working conditions

7.1 The operating mode of the Operation Specialist is determined in accordance with the Internal Labor Regulations.

The job description was developed in accordance with the Regulations on the unit.

AGREED

Head of Personnel Services

IT Department Job Descriptions

A job description, as Wikipedia writes, is a document regulating the production powers and responsibilities of an employee.
Job Descriptions developed by the head of the department for his direct subordinates. Job descriptions for positions directly subordinate to him are approved by the head of the organization. For other positions, instructions are approved by the relevant deputies for the function. The first copy of the job description for each employee is kept in the personnel department, the second - with the head of the department, and the third - with the employee.
Job descriptions are developed in accordance with the regulations of the unit. A set of job descriptions covers all functions of the department and evenly distributes the workload between employees, taking into account their skill level. Each job description contains an unambiguous definition of what this work different from all other works. Responsibility for ensuring that the organization is fully equipped with job descriptions lies with the head of the HR department.
There is no standard regulating the content and procedure for developing a job description, and therefore each organization has the opportunity to independently create a description of a particular position.

We tried to collect and summarize a list of instructions that may be useful in the IT department and this is what we came up with:

Job responsibilities of the head of the IT department

Job responsibilities of a 1C programmer

Job responsibilities of a software engineer

System Administrator Responsibilities

Job responsibilities of a systems engineer

Job responsibilities of a webmaster (web programmer)

Job responsibilities of an information security engineer

Important! There are no clear rules and standards that regulate the list of responsibilities of each specialist; therefore, each organization has its own. Responsibilities in an IT department can vary greatly depending on the profile and size of organizations. In one, the head of the IT department manages two dozen people, in another he can work for a whole staff of employees, somewhere he is responsible for information security, somewhere it’s easy to monitor the smooth operation of equipment.
You can use the instructions on this page as basic templates for creating your own job descriptions.

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1. General provisions 1.1. The foreman at the main production sites belongs to the category of workers. 1.2. Foreman at the sites...

I. General provisions

This instruction applies to a technical specialist in the information technology department of an enterprise and is developed in accordance with:
- Qualification directory for positions of managers, specialists and other employees.
Resolution of the Ministry of Labor and Social Development of the Russian Federation dated August 21, 1998 No. 37 (as amended on 01/02/00).
1.1. This job description defines the functional duties, rights and responsibilities of a technical support specialist.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of technical support specialist.
1.3. A technical support specialist is appointed and dismissed by order of the director of the enterprise.
1.4.The technical support specialist reports directly to the boss
information technology support department.
1.5.The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunctional devices, print servers, faxes, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoring the functionality of IT hardware and equipment within the time limits specified in the “Access Level Agreement”;
1.5.3. maintaining the cable network system (SCS) of your branch in order;
1.5.4.organization of warranty repair of computer equipment;
1.5.5. timely replenishment of the reserve of consumables and equipment;
1.5.6. Formation of a procurement budget for the month, no later than the 25th day of each month;
1.5.7. Formation of a procurement budget for the week, no later than Wednesday of each week.

II. Job responsibilities

Technical Support Specialist:
2.1. Supports the operation of user workstations.
2.2. Conducts routine maintenance of equipment.
2.3. Monitors the performance of software on user workstations.
2.4. Organizes the purchase and receipt of equipment with the preparation of the necessary documents.
2.5. Monitors the availability and operational status of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and shared network resources, including folders, files, and printers.
2.7. Plans and implements a strategy to audit network events to detect and resolve security violations. Manages resources and controls their use.
2.8. Schedules and performs regular backups to ensure rapid recovery of critical data.
2.9. Plans, creates, and maintains user and group accounts to ensure that each user can log on to the network and have access to needed resources.
2.10. Monitors the standardization of software and equipment of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11. Accepts requests for maintenance of services (Help Desk). Performs them according to established regulations.
2.12. Maintains equipment records in 1C in accordance with established regulations. Conducts inventory according to department orders.
2.13. Moves equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“IT Application”). Checks that they are filled out correctly and that the necessary approvals are available.
2.15. Installs, configures, and maintains all software products used in the branch.
2.16. Performs other work of varying degrees of complexity related to the functioning of a computer system and applied mathematics. provision
2.17. Brings his innovations, comments and suggestions regarding the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports promptly to the head of the IT support department.
2.19. Carry out orders from the Head of the IT Department and the Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. Improves his professional level with the help of special courses, senior system administrator, as well as self-study.
2.22.Improves the computer literacy of company employees. Participates in the development of instructions and training of company employees.

A technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the enterprise management concerning its activities;
3.2. Submit proposals for improvement of work related to the responsibilities provided for in this instruction for consideration by management;
3.3. Demand and receive information and documents from all structural divisions of the enterprise on issues within its competence;
3.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.

IV. Responsibility

The Technical Support Specialist is responsible for:
4.1. For failure to perform (improper performance) of one’s job duties as provided for in this job description, within the limits determined by the current labor legislation of the Russian Federation.
4.2. For committing an offense in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with current rules and instructions, as well as the use of information by department employees for non-official purposes.

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Job description of a specialist in the Information Technology Department.

General provisions:

Job title:

  • Chief specialist of the Information Technology Department.

Accountable:

  • Director of the organization.

Department name:

  • Information Technology Department.

Main functions for this position:

  • Responsible for the smooth and efficient operation of the organization’s information infrastructure;
  • Responsible for the implementation of information security of the organization;
  • Responsible for coordinating the work of employees of the automation department and other departments of the organization;
  • Monitoring the performance of computers and computer peripherals;
  • Help, ongoing guidance and user training;
  • Development and implementation of proposals for the development and improvement of software;
  • Creation of a system for automating the collection, control, consolidation and storage of information about the organization’s activities;
  • Information exchange with third parties;
  • Information, analytical and normative reference support for the organization’s activities.

Features of the position:

  • Higher education;
  • At least two years of work experience;
  • Professional knowledge and skills in handling computer equipment, knowledge and skills of a programmer;
  • The ability to concentrate, despite frequent distractions, and to work on several problems simultaneously is required;
  • Ability to not lose sight of small details;
  • Must be able to withstand intense work under stressful conditions;
  • Must have a good level of skills in work organization, decision making, working with people and communication when working with employees of the organization and clients.

Scope of management work: —

Number of controlled persons: —

External contacts:

  • tax and other regulatory authorities (in accordance with the law), clients.

Internal contacts:

  • management, department accounting and reporting, active and passive operations departments.

Level of competence in decision making:

Consequences of errors:

  • Errors made in the performance of duties can lead to conflict situations between the organization and clients, to material and moral losses of the organization and clients.

Access to confidential information:

Main activities:

  • Installation and maintenance of computer equipment: servers and workstations, peripheral equipment and office equipment ( printers, scanners, etc.);
  • Purchase, modernization and maintenance of computer equipment, software installation;
  • Distribution of computing power between servers and workstations;
  • Checking the condition of office equipment and computer peripherals;
  • Planning of purchases of consumables;
  • Correcting minor breakdowns or organizing repairs for serious faults;
  • Local area network administration;
  • Monitoring the status of the network topology and the technical condition of the network infrastructure ( cables, network adapters, routers, hubs);
  • Control over the interface of communication systems with computer technology ( operation of electronic PBX, modems, leased lines and other communication systems);
  • Planning and ensuring measures to comply with computer security;
  • Distribution of user access rights on servers in accordance with their job responsibilities;
  • Planning and implementation of measures to prevent unauthorized access of unauthorized persons to the organization’s information infrastructure;
  • Planning and implementation of measures to prevent intentional and unintentional inappropriate use of computer equipment by employees of the organization;
  • Planning and implementation of measures to backup the organization’s information;
  • Monitoring the relevance of databases: Restoring system functionality after failures;
  • Maintaining the necessary archive: daily archive ( ) and cumulative archive ( on the server and a copy on removable media);
  • Maintenance of software for analyzing accounting information and generating reports;
  • Contacts with employees of automation departments of control structures ( tax authorities, etc.) to clarify controversial issues;
  • Training and consultation of organization employees with office software;
  • Maintaining a current level of knowledge in the use and operation of office equipment among users.

Discussion/agreement between the employee and the management representative:

  • I hereby certify that I have received a copy of the above job description and have had the opportunity to discuss this job description with a management representative prior to obtaining approval: and I agree to the requirements of this job description without reservation.

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As Wikipedia writes, it is a document regulating the production powers and responsibilities of an employee.
Job descriptions are developed by the head of the unit for his direct subordinates. Job descriptions for positions directly subordinate to him are approved by the head of the organization. For other positions, instructions are approved by the relevant deputies for the function. The first copy of the job description for each employee is kept in the personnel department, the second - with the head of the department, and the third - with the employee.
Job descriptions are developed in accordance with the regulations of the unit. A set of job descriptions covers all functions of the department and evenly distributes the workload between employees, taking into account their skill level. Each job description contains an unambiguous definition of how this job differs from all other jobs. Responsibility for ensuring that the organization is fully equipped with job descriptions lies with the head of the HR department.
There is no standard regulating the content and procedure for developing a job description, and therefore each organization has the opportunity to independently create a description of a particular position.

We tried to collect and summarize a list of instructions that may be useful in the IT department and this is what we came up with:

Job responsibilities of the head of the IT department Download
Job responsibilities of a 1C programmer Download
Job responsibilities of a software engineer Download
System Administrator Responsibilities Download
Job responsibilities of a systems engineer Download
Job responsibilities of a webmaster (web programmer) Download
Job responsibilities of an information security engineer Download

Important! There are no clear rules and standards that regulate the list of responsibilities of each specialist; therefore, each organization has its own. Responsibilities in an IT department can vary greatly depending on the profile and size of organizations. In one, the head of the IT department manages two dozen people, in another he can work for an entire staff, in some places he is responsible for information security, in others he simply monitors the smooth operation of equipment.
You can use the instructions on this page as basic templates for creating your own job descriptions.


03.11.2013
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